Table Of Contents
TABLE OF CONTENTS
Getting & Managing Your First 1,000 Clients In Web Hosting ii
About The Author iv
Dedications v
Acknowledgements vi
Introduction xiii
I Am On A Mission xiii
Intended Audience xiv
What Is Covered In This Book xv
Before We Begin xvii
Chapter 1 – Getting Started 2
A Good Name For Your Business 2
Your Hosting Platform 3
Your Domain Reseller Provider 6
Your Client Management And Billing System 7
Your Payment Gateway 8
When And How To Get A Merchant Account 8
Your Ssl Reseller Provider 9
Conclusion 10
Chapter 2 – Setting Up Cpanel/Whm On Vps, Dedicated Server, And Reseller Account 11
Setting Up A New Whm/Cpanel Server 12
Server Configuration 13
Basic Cpanel/Whm Setup 13
Initial Quota Setup 13
Server Time 13
Statistic Software Configuration 13
Tweak Settings 14
Update Config 22
Support 22
Configure Support Request Submissions 22
Security 22
Security Center 22
Server Contacts 23
Change System Mail Preferences 23
Software 23
Easy Apache (Apache Update) 23
Networking Setup 24
Hostname 24
Resolver Configuration 25
Server Configuration 25
Basic Cpanel/Whm Setup 25
Cluster/Remote Access 25
Configure Cluster 25
Installing Ruby On Rails 27
Requirements 27
Installation 27
Deploying An Ror Environment 27
Basic Rails Troubleshooting 28
Installing Image Magick 28
Installing Fantastico De Luxe 29
Updating Your Suspended Page 29
Installing Your Clients Default Index Page 30
Installing Ssl Certificate For Your Whm Services 31
Generate A Ssl Certificate And Signing Request 31
Buying The Ssl Certificate From Enom 32
Installing The Ssl Cert In Whm 32
Basic Security Settings 32
Setting Up Reverse Dns Record 33
Edit Zone Templates 33
Install Clamav 33
Install Munin 34
Tune Up Your Mysql 34
Tweaking Your Apache Configuration 38
Php Configuration Editor 39
Setting Up Cron Permisssion 39
Installing And Configuring Config Server Firewall (Csf) 40
Creating A “Safe” Cpanel Public Demo Account With Whmcs 43
Configuring Whm Using A Reseller Account – Setting Up Hosting Plans 46
Server Hardening – Advanced Security 47
Chapter 3 – Further Whm/Cpanel Branding And Customization 49
Branding Your Cpanel Look And Feel 49
Adding Your Own Icons And Links Into Your Cpanel 51
Automating The Cpanel Custom Boxes Update 58
Utilizing Cpanel’s Built In News Module 58
Chapter 4 – Whm Complete Solution (Whmcs) 60
Installing And Configuring Whmcs 60
Setup > General Settings 61
Setup > Automation Settings 65
Setup > Email Templates 65
Setup > Fraud Protection 73
Setup > Custom Client Fields 75
Setup > Support Department 76
Setup > Administrators 77
Setup > Payment Gateways 77
Setup > Servers 78
Setup > Domain Registrars 78
Setup > Domain Pricing 79
Setup > Products/Services 80
Setup > Database Backups 81
Support Knowledgebase 81
Providing Free Trial Accounts On Whmcs 82
Chapter 5 – Sales And Marketing: How To Get Clients 84
What You Need To Get Your First 100 Clients 90
Your Company’s Website 92
Install Favicon On Your Company Website 93
Auto Adapt Your Website Pages With Your Visitors 93
Search Engine Optimization 96
Add Social Twist To Your Website 99
Your Company Identity 99
Terms Of Service And Privacy Policy 101
Customizing Your Whmcs Shopping Cart 102
Replace Whmcs Header And Footer 102
Rephrase Confusing Questions During Signup 103
Setting Up Your Products & Services 104
Pricing 105
Getting Your First 100 Clients 106
Getting Clients By Reaching Out 107
Field #1 – Personal And Local Market 107
Field #2 – Cross Sell & B2b Partnership 113
Field #3 – Press Releases 116
Provide Free Trials To Your Potential Clients 119
Getting Clients By Reaching In 120
Field #4 – Web Hosting Reviews 120
Field #5 – Social Network Sites 124
Showing Off Your Client Testimonials 129
Field #6 – Mobilizing Your Existing Clients 129
Field #7 – Surprise Your Clients 132
Growing From 100 To 1,000 Clients 135
Chapter 6 – Client/Customer Service And Support (Daily Operations) 140
Facing Unexpected Problems 140
A Server/Service Was Down For Several Hours Before Everything Is Restored 141
A Server/Service Was Down For More Than 24 Hours 142
Facing A Furious Client – The Kung Fu Way 142
Facing An Abusive Client 144
Daily Operations With Whmcs 144
Processing New Orders 144
Doing Support With Whmcs 149
Common Support Cases 150
Chapter 7 – Basic Server Administration 158
Fixing Client’s Wrong Directory Permissions 158
Clearing Up Full /Usr Partition And Logs On Your Server 159
Clearing Up Full /Tmp Partition 159
Recreating Dns Zones 161
Lowering Or Limiting Mysql Cpu Resource Usage 161
Client Is Not Receiving Incoming Emails 162
When Your Mail Server Is Clogged Up With So Many Emails 162
When Your Sever Load Is Extremly High 162
When You Are Running Of /Home Disk Space 163
Checking Users Bandwidth Usage 164
Moving An Account From Server To Server 164
Backing Up Your Server 165
Going Forward 165
Chapter 8 –Beyond 1,000 Clients 167
Clone Yourself 167
Infrastructure 168
Incorporate + Merchant Account 169
Liquidating Your Hosting Business 170
Further Training 172
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